LittleFrog.com Store Policies

Payment

We accept Visa, Mastercard, American Express, and Discover cards online.  Phone orders can be paid by check.

Shipping

The shipping and handling charge is $5.00 on all orders of non-framed reproductions.  Framed prints and original paintings are shipped at extra charge.

We ship cards and unframed prints via USPS Priority Mail or USPS First Class Mail, and they usually go out the next business day.  We ship original paintings via UPS ground.  The shipping charge includes insurance.  We usually ship paintings within one week of the order.

Taxes

We charge a 6% sales tax for orders shipped to Connecticut.  There is no tax for other states.  According to state law, we must charge sales tax on shipping as well as for merchandise.

Returns and exchanges

Within 10 days of delivery, you may return products for exchange or refund.  Please send your products in good condition, postage prepaid, to Little Frog Gallery, 35 Blinman Street, New London, CT 06320.  Indicate your order number, and whether you want a refund or exchange.

Original paintings

Click here for information on purchasing original Charles Chu paintings.

Security

When purchasing from our store, our server requires a secure connection.  Your browser shows a closed "lock" icon at the bottom of the screen when the connection is secure.

For your additional protection, we do not store your credit card information on our server.  This means that in the rare occurrence of a successful intrusion into our server, there will be no sensitive information to take.

More information

Click here for questions and answers about purchasing from LittleFrog.com.